Due to the nature of the Bitcoin and Cryptocurrency markets, all trades conducted on QuadrigaCX
are final. Please review our official refund policy below.
- All fundings made to QuadrigaCX members' accounts can be refunded, at the request of the user, to the original funding method, provided that the funds remain in the original fiat balance of that user. If only a portion of the funds remain in the user account, a partial refund may be completed at the request of the user.
- Funds which have been traded for Bitcoin or any other Cryptocurrency through the QuadrigaCX system are not eligible for a refund.
- Funds which have been withdrawn from the QuadrigaCX website, using any available method, are not eligible for a refund.
- Refund requests must be submitted within 7 days of completing the original funding. Official requests should be sent to [email protected]
- All refund requests will be processed using the same payment method as the original funding.
If you have additional questions regarding our Refund Policy, please contact the administration of QuadrigaCX at [email protected]