Bitcoin is a digital currency based on cryptography that was created in 2009. Since then, it has grown to be used by millions of users around the world. The core concept of Bitcoin is that there is no central authority, meaning that Bitcoins are safe from the perils of debasement, which is one of the major threats to fiat currency.
Ether is the digital token that is used by the Ethereum network as a form of payment to execute smart contracts. To learn more about Ether, visit https://www.ethereum.org/ether.
Ether is similar to Bitcoin, in the sense that it is used as both a store of value and a method of payment to subsidize the costs of operating a decentralized network. The Ethereum network and the Bitcoin network are completely separate and do not have any direct relation to each other. Ethereum was created to expand on the initial decentralized concept of Bitcoin, and is used to create both simple and complex autonomous contracts and decentralized applications.
QuadrigaCX is a digital marketplace, which allows users to buy and sell Bitcoins on the open market. Users are able to place buy and sell orders in the QuadrigaCX marketplace, where they sell to others users who are also looking to buy or sell. QuadrigaCX has no control over the current price of Bitcoins traded in the marketplace.
QuadrigaCX is based in Vancouver, British Columbia, Canada.
The process is quite simple. To buy Bitcoins, you fund your QuadrigaCX account with Canadian Dollars using one our many funding options, and then place a buy order on the open market. Your buy order will then be fulfilled as soon as a seller is willing to sell at the price at which you have agreed to buy. If you choose to buy Bitcoins using a market order, your order will be processed instantly at the current market rate. The process of selling works the same. Users fund their QuadrigaCX account with Bitcoins, and then place a sell order on the open market. When a buyer is willing to pay the price at which you have agreed to sell, the order will be processed. You can then withdraw your CAD using one of our many withdrawal options.
We do not link to your bank or store its information within your profile. Please start by familiarizing yourself with our numerous Funding/Withdrawal options and consider the ones that best meet your needs. We'll only require your banking information when you select to withdraw via Bank Wire or Direct Bank Transfer, at which time you'll be provided with fields for manual entry.
Interac Online is where you use your bank card to fund your account much like using a credit card to make a purchase online. It's only compatible with TD, BMO, Scotia and participating credit union bank cards without a Visa or MasterCard logo on them. Interac e-Transfer is where you login to your online and execute an Interac e-Transfer payment that is pushed to us via email by the Interac network. Only e-Transfers sent to our secret email found on the e-Transfer funding page will be accepted.
You only need to complete 1 form of verification, either ID & Address or Equifax instant verification, to have access to the Bank Wire funding option. To send us a Bank Wire you physically go into you branch with the info we email you, after you have initiated the funding request, and ask the teller to send a Bank Wire. A Direct Bank Transfer is where you are with one of the same financial institutions that we have a partnership with listed on the funding page and send funds from your account to our matching financial institution over the phone, online or at the branch.
Once you have Bitcoin in your QuadrigaCX account, you will want to request withdrawal. You can easily find the withdrawal button on the Dashboard page under your XBT balance which will then prompt you to enter the amount of Bitcoin and wallet address you want to send them to.
Bitcoin withdrawals are generally paid within 10 minutes. On rare occasions, withdrawals may take up to 8 hours.
QuadrigaCX accepts a wide range of payment methods, which are outlined on our account funding page. To learn more, please login and visit our funding page.
Once your funds arrive and are verified internally, we'll then add them to your account. If you would like to receive an email notification the moment the funds are in your account, it can be enabled within your notification settings
QuadrigaCX offers a wide range of withdrawal options. To learn more about our withdrawal options, please visit our Withdraw page within your account.
The estimated processing time can be found on the funding and withdrawal pages for each payment option.
Limits for each Funding/Withdrawal method can be found on the funding and withdrawal pages within your account.
Navigate to the Dashboard page and click "Fund" under your XBT balance.
While we encourage you to use the new address we provide after each XBT funding, you may continue to use a previous one without issue.
Yes, they are automatically added after 4 confirmations. In rare circumstances, Bitcoin transfers may be manually reviewed, in which case they may be delayed for up to 6 hours.
When you transfer Ether to your QuadrigaCX account, it is added to your available balance after 12 confirmations.
Some wallet providers give you the ability to set something called a miner's fee. If they do please leave as the default or increase, not decrease. If there's no option consider it set as the default. High fees improve speed of confirmation and help ensure your transaction will confirm.
User Verification is a process by which users can authenticate their identity and use all of the features provided by QuadrigaCX. In order to prevent fraud, we require identification information for certain transactions, including certain funding methods.
We offer 2 types of verification: a. ID & Address verification where you securely upload copies of your ID and proof of address. b. Instant verification in partnership with Equifax where we serve you multiple choice questions based on information within your credit file. Completing both forms of verification unlocks access to all funding options. Verify Now
No, user verification is only required for certain funding options.
Yes, we charge a 0.5% fee on all completed trades on the following order books BTC/CAD, BTC/USD, ETH/CAD. The fee on the ETH/BTC order book is 0.2%. Note that the fee does not apply to open orders, and is only charged after a trade is executed.
Once logged in, you can locate your history from the top right dropdown menu or visit this shortcut.
Similar to a bank pin, your transaction pin is something you create(d) during the registration process, usually 4 to 6 digits in length. If required, you can reset your PIN within your profile settings.
You can view your balances along the very top of the page when you login or when you scroll down viewing the left-hand side of the Dashboard.
QuadrigaCX has been developed by some of the foremost leaders in the crypto currency community, and employs some of the most stringent security protocols that currently exist. Furthermore, Bitcoins that are funded in QuadrigaCX are stored in cold storage, using some of the most secure cryptographic procedures possible. Our website is secured with SSL. With that said, it is important that users take precautions to prevent having their QuadrigaCX account access details fall into the wrong hands.
Please visit our Support page for more information on how to get in touch. Our customer support team works around the clock and is happy to help with any questions that you may have.
Yes, but only if that order has not yet been fulfilled.
On the Dashboard or Trade page scroll down to where it reads "My Open Orders" on the left and click the on your open order to cancel it.
You either first need to fund your account so that you have a tradable balance or you have an open order that's waiting to be filled. If you scroll down on the Dashboard or Trade pages you'll be able to locate your order and click "×" to close it and create a new one if you desire.
If you forget your client ID, click here to get a reminder sent to your email.
If you forget your password, click here to reset it.
2FA is short for "Two-Factor Authentication" which is an additional security measure offered by the exchange to help prevent unauthorized access to your account. Within your Profile Settings you can enable Google or Email 2FA. If you have a mobile device that can download Google Authenticator from its app store we strongly recommend choosing this 2FA method as it provides the highest level of security.
When you enabled Google 2FA on the exchange you were presented a special reset code to write down or save somewhere safe. To reset, you must first login by entering your Client ID and Password and use that code to disable Google 2FA on your account.
To reset, you must first login by entering your Client ID and Password then follow the prompts to reset it by answering a series of questions specific to you and your account.
We get this question a lot! QuadrigaCX is pronounced "Quaw-Dree-Gah See Ex." The CX stands for "Coin Exchange." For those wondering "What is a Quadriga?" - It is an ancient Roman chariot that symbolizes triumph and success - Learn More
Yes, our employees are paid exclusively with Bitcoin.
While a wallet is provided within your QuadrigaCX account, you are welcome to choose from a number of external Bitcoin wallets available online, each with its own pros and cons. To learn more about Bitcoin wallets, click here.
When users have CAD or USD funds in their account they can withdraw them in the form of a physical voucher code that is mailed or a digital voucher code which is issued instantly, either can be applied back to your QCX account or any other member's of the exchange by entering its code within the voucher funding section. At the moment vouchers are not for sale online or at any physical location.
To redeem a voucher, login to your QuadrigaCX account and click the "Fund" button under your dollar denominated balance on the main member dashboard. On the account funding page, select the voucher option, and then enter your voucher code in the space provided. Upon clicking submit, the funds will be instantly available in your QuadrigaCX account. Note that vouchers can only be redeemed once.
Each line item on the Live Trade tab represents completion of a buy/sell order and features the corresponding Date, Price, Amount and Value for that order. The Price is the rate at which the crypto-currency was bought/sold for and Green represents a bullish movement while the Red is bearish.
We do not support ETC funding or trading. If you held Ether through the hard fork you'll notice we have added a ETC balance in the amount equal to your Ether holdings, which is available for withdrawal on the Dashboard page.