We are currently experiencing a larger than usual volume of verification requests and are working through them as quickly as possible. If you are currently waiting for your account to be ID verified, we apologize for the delay.
To help mitigate further delays, please avoid contacting our customer support regarding your ID verification status.
In the meantime, please consider using Equifax instant online verification to gain access to Bank Wire and Interac Online funding options. Verification is not required if you plan to fund with Bitcoin or Ether, or to withdraw CAD or USD from the exchange using any of the withdrawal options.
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If you have read our FAQ section and your question is still unanswered feel free to email us at: email@example.com
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